REFUND & RETURNS POLICY

For unwanted or incorrectly ordered items (stock sizes), we have a 30 day refund policy. The purchaser pays for the dispatch and return charges.

Returns must be in original packing as delivered and if delivered by pallet must be secured back on the pallet as delivered. Damaged items will not be accepted for return or refunds. Returned items will be inspected before refunds are issued.

Returns will not be accepted unless made by prior arrangement.

Exchanges due to size issues will be arranged and will be subject to delivery charges both for return and dispatch.

For unwanted or incorrectly ordered items (bespoke sizes), returns will not be accepted as these are made-to-order as per your requested specification

If your product is delivered damaged or defective, you must refuse the delivery or notify us within 24 hours of the receving the goods. Once we have reviewed and accepted the claim, we will arrange for a replacement to be delivered as quickly as possible. 

Proof of purchase must be supplied.

Refunds will be made to the payment method used at the time of purchase.

For issues that occur after 30 days, please see the warranty document.

Need help?

Contact us at office@sunviewrooflights.co.uk for questions related to refunds and returns.